What is your refund and return policy?
Our general return policy is 30 days. For details on eligibility please check our return and refund policy page.
What are you shipping and handling options?
We offer free standard shipping on every order. Average handling time is 2-3 days and shipping times are 3-8 business days. For merchandising items average handling time is 3-5 days and shipping times are 3-5 business days for merchandising items shipped to the US.
Can I track the status of my order?
Yes, as soon as an order has been handled and a tracking number becomes available, you'll receive a notification where you can track the status of your order.
Do you ship Internationally?
At this time we ship to the USA. We plan to expand our operations to more countries very soon. Come back this page or check the locations available at the checkout page.
Will items in my order be delivered at the same time?
Yes. most of the times. It can happen sometimes that for logistical distribution items can be delivered as separate packages.
What’s the best way to size my dog?
We recommend to take measurements of you dog in the following ways:
- Back length: from the shoulders (base of neck) to the base of the tail.
- Neck length: the circumference of the neck.
- Chest or Girth: the broadest part of the chest.
Where are your products sourced from?
We have several distributors located in the US and internationally. Contact us at firstname.lastname@example.org if you’d like to know more about the origin of a specific product.